学生投诉程序

(学生的非学术投诉)

学生投诉程序 (学生的非学术投诉)

The purpose of the 学生投诉程序 is to provide a process for students, 本科生和研究生都可以, 寻求解决不属于其他投诉程序范围内的争议和投诉.

何时使用学生投诉程序

在北园大学, 有许多投诉程序，学生可以通过这些程序提出并寻求纠正他们认为不公平的做法, 不适当或歧视性的决定, 行动, 或治疗. North Park takes all complaints seriously and follows the appropriate policy.

对于已建立独立上诉程序的事项，不得援引本投诉程序. Examples of these include, but are not limited to:

1. 如果事件涉及学术决定，则适用学生学术申诉程序. (发现于 学生手册.)
2. If the matter involves a housing or roommate concern, 学生宿舍申诉程序适用. (发现于 学生手册.)
3. If the matter involves discrimination, harassment, bias and/or sexual assault, the 反对歧视、骚扰、性暴力、关系暴力或报复的政策 applies and takes precedence over other complaint procedures that may also apply (e.g.(一名室友被指控性骚扰).
4. 如果这件事涉及违章停车，那么 违例停车上诉 流程适用于.
5. 如果事件涉及违反政策和社区标准的学生手册, 那么学生行为准则程序就适用了. (发现于 学生手册.)
6. If the matter involves financial aid due to academic progress, the 令人满意的学业进展 流程适用于.
7. 如果这件事涉及经济援助奖励包，经济援助上诉程序适用. (发现于 学术目录.)

If there is no specific procedure already in place, 学生投诉程序可用于正式确定问题或争议并寻求解决方案. 该过程概述如下. Complaints challenging decisions or 行动 by a vice president, 教务长, 或院长(没有提供其他具体的投诉或上诉程序)直接进入步骤4.

Examples of 行动 that may be grieved under this policy:

  • 拒绝提供残疾设施
  • Claims involving the Family Educational Rights and Privacy Act of 1974 (FERPA)
  • 不公平地和/或以不同于他人的方式实施的政策或程序
  • Administrative error in the application of the policy or procedure

Examples of 行动 which are not subject to the 学生投诉程序:

  • To contest an instructor’s evaluation of academic performance
  • 留校察看, 取消资格, 或者系的其他学术决定, 大学, 或者是大学
  • 大学生行为行为
  • 学术欺诈指控
  • 停车引用
  • 大学债务
  • 报复 for making a complaint under any University Policy
  • 联邦和州法律
  • 雇佣和人事决策
  • 理事会的政策

投诉程序

Step 1

The aggrieved student must first confer with the staff member, 教员, or student involved in an attempt to resolve the problem. If the student is not comfortable with first addressing the staff or 教员, 您可以直接跳到步骤2. 您也可以选择通过“报告非学术投诉”表格来报告任何非学术投诉 EARS.

使用ear报告非学术投诉

登录EARS

  1. 登录EARS using your North Park email address and password.
  2. From the Launchpad, click the life preserver icon labeled Ask for Help.
  3. On the New Referral page, fill out your contact information at the top.
  4. 在转介部分, click the drop-down menu and select Report a Non-Academic Grievance – Student Form.
  5. 尽可能详细地填写每个字段，以便为大学提供足够的信息来妥善处理您的投诉.
  6. 单击预览并查看您的回复. When you are ready, click Submit to complete your report.

Step 2

未解决的投诉应由学生以书面形式提交给适当的工作人员或教员的主管和/或人力资源部门. 在对学生的投诉中, the written complaint shall be presented to the 教务长. In consultation with the assistant vice president of human resources, 学生主任和/或主管, 我们将进行调查，并试图尽快公正地解决此事. 这一步骤通常在收到投诉之日起十(10)个工作日内完成.

Step 3

If the student is dissatisfied with the prior decision, 学生可以提出申诉, 以书面形式, 致副总统, 教务长, 或院长, 适当的. The complaint should be presented promptly and in no event, later than five business days after the Step 2 decision. 诉状必须概括裁决, 行动, or other matter being grieved and 解释为什么它受到挑战. Copies of any related documentation shall be attached. 副总统, 教务长, 或者院长收到投诉, or a designee to whom they assign responsibility for resolving the complaint, 是否会进行必要的调查, including joint meetings among the student grievant, 被投诉的人:被投诉的人, 如果有任何, and a University official responsible for any policy or procedure at issue. 在会议中, 投诉人和任何被投诉者均可要求北园大学社区的其他成员提供协助和在场. The appropriate vice president, 教务长, dean or designee will promptly render a decision.

Step 4

If the student is dissatisfied with the decision at Step 3, the student may appeal to the 大学校长. 上诉必须在先前决定后不迟于五个工作日提出，并应以书面形式提出. 上诉必须总结判决, 行动, 或者其他有争议的事情, 解释为什么它受到挑战, and describe any prior steps of the complaint process, 包括决定. Copies of any related documentation shall be attached. The president shall determine the appeal based upon the record presented, and any additional 调查 the president deems appropriate. The decision of the president shall be final and binding.

附加条款

时间限制

Every effort will be made to settle complaints promptly. Time limitations specified in this policy may be extended by written mutual agreement. If there is no written mutual agreement to extend the time limits, and if the student fails to appeal to the next level within the specified time limits, the complaint will be deemed settled on the basis of the last decision rendered. 如果学校未能在规定的时间内对投诉采取行动或在任何级别通知学生的决定, 如果决定在适当的时间内传达，学生将被允许在分配的时间内上诉到下一级.

报复

报复的定义是针对以下个人采取的不利行动:(1)投诉涉嫌被禁止的行为或以其他方式利用大学制定的投诉程序, (2) participated as a party or witness in an inquiry, 调查, or hearing relating to such allegations or complaint, 或(3)作为当事人或证人参加与该等指控有关的法庭诉讼或行政调查. 报复 by any member of the campus community, 包括学生, 教师, 和工作人员, is prohibited by state and federal law and violates North Park Policy. 严禁报复行为.

临时措施

Interim measures may be available to the complainant. 临时措施是临时措施，以确保程序的完整性，并保护投诉人和大学社区. 这些措施可能包括改变学术, living, 运输, 限制或暂停进入大学设施和活动，或规范投诉人和被投诉人之间的持续互动. If the complainant wishes to explore the possibility of interim measures, one should contact the 教务长 or assistant vice president of human resources.

外部的决议

在寻求外部解决方案之前，学生应该完成North Park的内部投诉流程. 如果学生没有通过学校的程序，外部机构可以将投诉转回给大学.

In accordance with the Higher Learning Commission Policy FDCR.A.10.030 – Institutional Records of Student Complaints, North Park University has established the above outlined student complaint procedures. 法律要求澳门网络赌博游戏与其认证机构分享有关投诉的信息, the Higher Learning Commission of the North Central Association of Colleges and Schools; however, 未经投诉人明确许可或法律规定，个人身份不会被披露.

学生办公室将每年审查数据，以确定任何值得进一步调查的趋势/问题, 修订现行政策, etc.

Should a student wish to file their complaint with a regulatory agency, 联系方式如下. 请注意，这些办公室将要求学生首先通过遵循定义的投诉或申诉政策直接与机构寻求解决方案.

解释

Any questions about the interpretation of this policy may be addressed to the 教务长.

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